Background
Ocado was conceived with one simple objective in mind: to offer busy people a true alternative to going to the supermarket every week. And in doing so, we created a totally new shopping experience, built entirely around their needs.
Quality is the key to our approach and it begins with our partnership with Waitrose. Ocado customers receive the fine quality groceries and value for money for which Waitrose is renowned - delivered by a service built for that purpose.
By fulfilling orders from a dedicated warehouse, we can show virtually live inventory on our webshop, enabling customers to choose from a range of groceries that are actually in stock. By using unique logistics software and satellite navigation systems in our vans, we strive to deliver the right goods at the right time.
But what makes us truly different is the quality of our people. Everyone who works at Ocado has a responsibility to find a better way to do things. They use common sense instead of corporate manuals and, in all cases, they care enough to try to make a difference.